FAQs

If you do not find your answers here, please feel free to drop us an email and we would be happy to help you in any way we can.

 

How do I go about reserving a bouncy castle from you?

You can make your reservation by calling us at 07732 133007 from 8am to 8pm 7 days a week or you can enquire about availability by using our contact form or email. Bookings do get busy so make sure you book early to ensure you get your first choice.

 

How and when do I pay for my rental?

We offer flexibility in payment methods and the cost of the castles is shown on the website. We gladly accept cash upon delivery, cheques that have cleared prior to hire and bank transfers that have cleared the day before your hire. All items require a 10% deposit to secure their booking.

Prices include local delivery, set up and collection. We will provide everything needed to inflate and secure the item, including the appropriate blower, connection leads and safety securing. If you are not in our local area but would like to hire our items do call or email for a delivery quote.

Our pricing is for items powered by an electrical power point. Additional cost will be incurred depending on the location, staffing required, use of a generator and number of days hire. Please speak to us for a quote.

 

What if it rains, snows or is windy?

Some of our Castles come with sun/shower covers and we also supply Marquees and inflatable covers so light rain does not stop play! You will need to ensure everyone’s safety by keeping the equipment dry. Please see our safety sheet for more information.

The equipment cannot be pitched or used in adverse weather, wind gusts over 24mph and wet conditions and the inflatables must be turned off immediately if this occurs during the hire. Please see our terms and conditions of hire.

However, depending on the severity of the weather we may have to notify you that for health and safety reasons the inflatables cannot go out. We refund any payments if we have to make this decision.

 

What if I need to cancel?

We ask that if you have to cancel you do so before 8pm on the day before the hire and no costs will be incurred. However, if you need to notify us after this time some costs may be charged. If we need to cancel we will refund any monies paid.

 

Space requirements, set up and collection.

Please see individual items for their footprints and height they will also need additional safe space around them.  We request a clear space around the sides of all inflatables, free from hazards and some items have special space requirements so please enquire. We can discuss space requirements with you and advise on the best solutions. Please ensure you have checked you can accommodate the size of the inflatable in your garden with the additional space required around it. If when we arrive the space is not adequate or safe, unfortunately we will not be able to pitch and this will incur costs.  Our inflatables are only set up and removed by us.