FAQs

If you do not find your answers here, please feel free to drop us an email and we would be happy to help you in any way we can.

How do I go about reserving a bouncy castle from you?

You can make your reservation by calling us at 07732 133007 from 8am to 8pm 7 days a week or you can enquire about availability by using our contact form or email. Bookings do get busy so make sure you book early to ensure you get your first choice. Our minimum hire cost is £80.00. Our prices include local 8 mile delivery/collection from Melbourn, Herts.

How and when do I pay for my rental?

We offer flexibility in payment methods and the cost of the castles is shown on the website. We gladly accept cash upon delivery, cheques that have cleared prior to hire and bank transfers that have cleared the day before your hire. All items require a 10% deposit to secure their booking.

Prices include local delivery, set up and collection. We provide and set up everything needed to inflate and secure the item, including the appropriate blower, basic connection leads and risk assessments for the supervising adult to read.

Our pricing is for items powered by an electrical power point. Additional cost will be incurred depending on the location, staffing required, use of a generator, extra leads and number of days hire. Please speak to us for a quote.

What if it rains, snows or is windy?

Some of our Castles come with sun/shower covers and we also supply Marquees and inflatable covers so light rain does not stop play! You will need to ensure everyone’s safety by keeping the equipment dry. Please see our safety sheet for more information.

The equipment cannot be pitched or used in adverse weather, storms, wind gusts up to or over 24mph, very wet conditions and in some situations the inflatables must be turned off immediately during the hire to prevent use in unsafe conditions. Please see our terms and conditions of hire, risk assessments and safety information.

However, depending on the severity of the weather we may have to notify you that for health and safety reasons the inflatables cannot go out. We refund any payments if we have to make this decision.

What if I need to cancel?

We ask that if you have to cancel you do so before 8am the day before the hire and no costs will be incurred. However, if you need to notify us after this time some costs may be charged. If we need to cancel we will refund any monies paid.

Space requirements, set up and collection.

Please see individual items for their footprints and height, they will also need additional safe space around them.  We request a clear space around the sides of all inflatables, free from hazards and some items have special space requirements so please enquire. We can discuss space requirements with you and advise on the best solutions. Please ensure you have checked you can accommodate the size of the inflatable in your garden or venue with the additional safety space required around it. If when we arrive the space is not adequate or safe, unfortunately we will not be able to pitch and this will incur costs.  Our inflatables are only set up and removed by us.