If you do not find your answers here, please feel free to drop us an email and we would be happy to help you in any way we can.
How do I go about reserving a bouncy castle from you?
You can make your reservation by calling us at 07732 133007 from 8am to 8pm 7 days a week or you can enquire about availability by using our contact form or email. Bookings do get busy so make sure you book early to ensure you get your first choice.
How and when do I pay for my rental?
We offer flexibility in payment methods and the cost of the castles is shown on the website. We gladly accept cash upon delivery, cheques that have cleared prior to hire and bank transfers that have cleared the day before your hire. Some items may require a 10% deposit to secure their booking.
Prices include local delivery, set up and collection. We will provide everything needed to inflate and secure the item, including the appropriate blower, connection leads and safety securing. If you are not in our local area but would like to hire our items do call or email for a delivery quote.
Our pricing is for items powered by an electrical power point. Additional cost will be incurred depending on the location, staffing required, use of a generator and number of days hire. Please speak to us for a quote.
What if it rains, snows or is windy?
Some of our Castles come with shower covers and we also supply Marquees and inflatable covers so light rain does not stop play! You will need to ensure everyones safety by keeping the equipment dry. Please see our safety sheet for more information.
The equipment cannot be used in adverse and wet conditions and the inflatables must be turned off immediately. Please see our terms and conditions of hire.
However, depending on the severity of the weather we may have to notify you that for health and safety reasons the inflatables cannot go out. We refund any payments if we have to make this decision.
What if I need to cancel?
We ask that if you have to cancel you do so before 8am on the day of the hire and no costs will be incurred. However, if you need to notify us after this time some costs may be charged.
Space requirements, set up and collection.
Please see individual items for the required space and height. We request a clear space of 1.2m around the sides of all inflatables. We can also discuss space requirements with you and advise on the best solutions. Our inflatables are only set up and removed by us.
In these uncertain times when we all need to follow guidelines and protocol to try and put a stop to this terrible virus, it is necessary for us all to work together and do our part. We as a business have been carefully monitoring government advice, news feed, media and expert opinions and have made the hard decision to suspend all hires until further notice. We will carry on monitoring government advice and keep all our customers informed through our Facebook pages. The health and well being of our clients and staff must always come first. We want to reassure all our customers who have bookings with us, that if the situation has not changed by the time your booking is due a full refund will be issued. Take care and keep safe.
Nessa and the A10 Team x